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FAQ

Motorcycle Rent frequently asked questions FAQ

We understand that our users have important questions to ask when renting a motorcycle, that is why we created a list with the most frequent questions that we receive from our clients at the moment of providing the service. We hope this list of questions and answers will help you become familiar with our service. And of course! You can contact us and ask us all the questions and queries that you need to know about our service of motorcycle rental in Medellin.

What does the rental cost include?

All our prices include insurance taxes and home delivery. Free km, full-face certified full face helmet, a pair of gloves and a premium insurance policy for the motorMotorcycle and the driver.

Can I book in advance?

Of course! In fact it is the most recommended to guarantee the Motorcycle and the desired equipment. To book in advance we request an advance of 20% of the total value of the reservation, with the aim of separating the desired motorcycle and equipment.

Do you accept immediate reservations?

Of course! We love spontaneity. We know that many walks are not planned. Be certain that one of our rental Motorcycles in Medellín will be more exciting. Keep in mind that it is possible that the Motorcycle you are looking at our website is not available, but you can contact Wsap to give you an immediate response and find the best way to accommodate what you are looking for.

Can I return the motorcycle in a different place to the place where I received it, or in another city?

Of course! We receive the motorcycle at home without cost in Medellin Metro Area. We can also receive or deliver the Motorcycle in other cities at an affordable cost. You must notify us at the time of booking to calculate the cost and schedule the respective logistics.

What type of motorcycle rental in Medellin do you recommend?

It depends largely on your driving style, place of destination and experience. In general, we recommend scooter Motorcycles for the city, sports Motorcycles for short rides, from one to three days, and high cylinder for long rides. On the other hand, if your plan includes trails, we recommend dual-purpose motorcycles, such as the XR 150, XTZ 250, Adventour 250 or the XRE 300.

What happens if the Motorcycle gets damaged on the road?

We perform very periodic inspections of motorcycles in order to guarantee deliveries in perfect condition, however motorcycles are machines that are not exempt from failure. If the motorcycle is damaged on the road, you must contact us immediately to resolve the situation in the best and fastest way possible, to have you back on the road as soon as possible. Our motorcycles for rent in Medellín have roadside assistance 24/7.

Can I take the Motorcycles to trails or roads uncovered?

If your plans include unpaved roads or trails, we recommend using our dual purpose Motorcycles, such as the Honda XR 150, Yamaha XTZ 250, AKT Adventour 250, or the Honda XRE 300.

Is mandatory SOAT insurance included in the rental rate?

All our motorcycles for rent in Medellín have the obligatory insurance SOAT, which covers the occupants of motorcycles up to certain limits. Additionally we have a premium health policy for the driver, included in the price, and also for the passenger as long as the passenger is informed at the time of booking

What happens if I make a reservation for a specific day and I appear one day after the agreed day?

We keep the motorcycle for the days of the reservation requested, and do not make refunds for late arrivals, No shows, bad weather, or changes in travel plans. Even so, if you notify us up to 24 hrs prior to the start of the reservation, we can make changes to the reservation, according to your new needs.

How long do we freeze the deposit?

Deposits with a credit card are frozen for 5 business days. On the 6th business day, the credit card franchise begins the deposit reversal process. This process can take 1-30 days for the bank issuing the card to reflect it in the statement.

What documents do I need to rent a motorcycle??

Identity Document (Identity Card or Passport).
Current driving license.
Credit card.

Do you have special motorcycle accessories?

Of course! In all our Motorcycles we include a certified full face helmet and motorcycle gloves. Additionally for small additional cost, we offer accessories such as motorcycle jacket, raincoat, suitcase, GoPro camera, GPS, security padlock, etc.

What clothes do you recommend to use to drive a motorcycle?

We recommend using at least blue jeans or long pants, long-sleeved shirt and closed shoes, no shorts or flip-flops For added security, use a protective jacket (which we have available at an additional cost), and motorcycle pants or knee pads. In all our rental Motorcycles in Medellín we include a certified full face full face helmet and a pair of motorcycle gloves.

What happens if I return the Motorcycle late, after the scheduled time?

If you decide to extend the rental time, please let us know as soon as possible to arrange a chord. It is possible that there is another client counting on the motorcycle and the objective is to fulfill both. If you return the motorcycle late without notice, fines and additional charges may apply.

Do you accept a credit card?

Of course! We accept the credit cards of the most important franchises, such as VISA, MasterCard, American, Diners and Discover. We also receive payments through Paypal, PayU Latam and cash.

Do you carry out guided tours?

Of course! We have different tours, visit our tour page or ask us, to advise you with the greatest of tastes! We can also advise on travel recommendations, and create a special route customized for you.

Is the helmet included or should I bring my own?

All our motorcycles for rent in Medellin include a helmet and a pair of gloves. If you go with a barbecue, we also have an extra helmet and gloves available for an additional fee

Are motorcycles insured?

All motorcycles for rent in Medellín have the mandatory SOAT insurance, which includes basic medical coverage for the driver, barbecue and third parties. Additionally, all of our motorcycles for rent in Medellín have all-risk insurance that covers total loss for damage or theft to the motorcycle, damage to third parties, 24/7 roadside assistance and health insurance for the driver, and to the parrillero registered at the time of make the reservation. Said insurance has a deductible that the driver assumes.

Do motorcycles have a daily travel limit??

All our motorcycles for rent in Medellín include unlimited travel! You can travel throughout the national territory of Colombia.

I think I deserve a discount

Our prices already include discounts for several days, however we are open to listen to argued proposals. The following are arguments that we can consider: Nuestros precios ya incluyen descuentos para varios días, sin embargo estamos abiertos a escuchar propuestas argumentadas. Los siguientes son argumentos que podemos considerar:
oYou will rent 2 or more motorcycles in a group.
o You are going to take a motorMotorcycle for a long period.
o Produce excellent content (Photos, videos, etc).
o or You want to be a volunteer

Can I keep my things during the trip?

Of course! We can keep everything you need during the trip

What is the security situation in Colombia?

Colombia is possibly the most organized and secure country in Latin America, with incredible GDP growth in recent years, huge infrastructure projects in progress. We can say without fear of making a mistake that Colombia is a hidden treasure, ready to be discovered

How's the weather?

We are fortunate to have a pleasant climate all year round. Temperatures vary according to the height above sea level. You can find sites about 1,000 meters above sea level, with temperatures ranging between 28 and 32 degrees Celsius, passing through sites with altitudes of about 1,500 – 2,000 meters above sea level with temperatures around 20 degrees Celsius, up to heights of about 3,000 meters with temperatures of about 10 degrees Celsius.

Tell us about your requirements to rent a motorcycle

Send us a message

We specialize in renting motorcycles and cars in the city of Medellín and its metropolitan area

Motorcycle Rental

At JET Rent a Car Medellín, we provide car and motorcycle rental service in Medellín, Metropolitan Area and the José María Córdova Airports in Rionegro and Enrique Olaya Herrera in Medellín. We provide 24 hour rental service for cars and motorcycles in Medellín.

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(+1) 626 726 1001

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info@jetrentacar.com.co